Cancellation Policy

Last Updated: May 2026

At FinzoPay, we understand that sometimes you may need to cancel your order. This Cancellation Policy explains the rules and conditions for cancelling orders placed on our website.

1. Order Cancellation by Customer

Customers can request cancellation before the product is shipped. Once the order is shipped, cancellation may not be possible.

2. How to Cancel an Order

To cancel an order, please contact us immediately via email with your Order ID.

• Email: support@finzopay.live
• Include: Order ID, Name, Phone Number

3. Cancellation After Shipping

If the order is already shipped, you may not be able to cancel it. In such cases, you can request a return after delivery as per our Return Policy.

4. Cancellation by FinzoPay

FinzoPay reserves the right to cancel an order in the following cases:

• Product is out of stock
• Incorrect pricing or product information
• Payment not received or failed transaction
• Suspicious or fraudulent activity
• Incorrect address provided

5. Refund for Cancelled Orders

If your order is successfully cancelled, refund will be processed within 5 to 10 business days to the original payment method.

6. Contact Us

For cancellation support:
Email: support@finzopay.live