Return Policy

Last Updated: May 2026

At FinzoPay, we want you to be fully satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return as per the terms below.

1. Return Eligibility

A return request can be initiated if:

• The product is damaged during delivery
• The wrong product was delivered
• The product is defective or not working

2. Return Time Limit

Return requests must be made within 7 days from the date of delivery.

3. Return Conditions

To be eligible for a return:

• The product must be unused and in original condition
• Original packaging, invoice, tags must be included
• Return approval is subject to inspection

4. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to customer mishandling
• Used or altered products
• Items marked as "Non-returnable"
• Perishable or hygiene-based products (if applicable)

5. How to Request a Return

You can request a return by emailing us at support@finzopay.live with:

• Order ID
• Product details
• Reason for return
• Photos/videos (if damaged/defective)

6. Contact Us

Email: support@finzopay.live